Let’s face it….you have 9 million tasks to juggle between your business, work, home and being there for friends and family. I get it, gals. In this post, I want to talk about a subject that I am supremely guilty of not being amazing at: Customer Service. There, I said it. I don’t always give my clients an amazing experience. I’m super duper not proud of that fact, but I know that recognizing that I fall short in this area of my business, gives me the opportunity to make changes and do better.
A mentor and colleague gave me some really great advice for creating the ultimate customer experience. She said, “treat the customers you already have really well.”
Duh. It’s not rocket science. But why was I not doing it? I seriously love great customer service and I tend to remember those experiences fondly. We all love great customer service. Sometimes, that extra mile or help with a problem with an order could be the moment of someone’s day that creates a lasting impression on them and has a client singing your praises.
So one of the best ways to earn a killer income with your social selling business is by sponsoring and building a team. Growing and leading a team has been of the most fun parts of this business for me because it has forced me to learn and grow in ways I never thought possible. Leading my team has made my heart expand like crazy and I literally jump out of bed every morning excited to hear from them and work together.
You ladies have been requesting my tips on sponsoring and growing a team and I will be focusing on this topic for the next 4 posts. I was chatting with my good friend Naomi Rosenstein of Stella & Dot, about this topic and this is what we came up with. Naomi is a dynamic leader who replaced her full time teaching income with her Stella & Dot business. This girl knows her stuff! We wanted to share with you all the reasons why you are NOT sponsoring.
Ok lovelies, the majority of these tips center around offenses I see on Facebook and Instagram. Some of the stuff I am seeing are absolute no no’s and I decided its time for me to speak up.
Let me start off this by sharing that I am waaaaaaay guilty of all of these at any given time so I am right there in the same boat with you babes.
Since I have been biz blogging, I’ve become a blog-post-reading-all-day-pinning-everything-social-media fool (say that 3 times fast). Social media is a free marketing tool and what could be better than free? I feel like most of the time I’m running in place on social media. If we are going to use it, we might as well use it to make money. My new social media girl crush Caitlin Bacher would say “If it isn’t generating more sales, who cares” Continue Reading
Are you a jewelry lady who doesn’t use Instagram? or Snapchat? Do you make your sales and never reach back out to your past customers with a personal phone call or even (dare I say a hand-written thank you note)? Both of these practices appeal to completely different age groups but if you are not plugged in to what works for various age groups, you could be leaving money on the table. Here is a resource that breaks down the techniques to bridge the gap and reach customers from old age to millennials.
One of the reasons I love my company‘s community face book forum is because of the information and tips shared by other consultants. This week someone shared notes about Facebook Business Page training and I wanted to share those notes and add some additional tips here as well. We could all use some help with social media and if we are going to be on Facebook, we should make the most of it.
1. Make a nice timeline cover photo using Canva, tell who you are, what you’re about, and include pictures there as well about any promos or upcoming events.
2. Make sure on your MAIN FB page under “about” you are actually linking your business FB profile spage under “work”
3. Use the big search bar at the top of FB and search something like “pages liked by fans of….” I typed in “non-toxic products & healthy living” and found a bunch of local FB groups to join that I didn’t know about.
4. This one is KEY. Overly promotional posts will get LESS priority in News Feed. The FB algorithm will not make your posts visible if they are purely promotional. Best practices ~ posts that are REAL, PERSONAL, HAVE VALUE, and are SIMPLE. Post personal pix too, and non professional pix – ones you take with your cell phone, not always from social shareables – and even post a quick video ~ people like to buy from real people!!!
5. If you follow fellow consultants’s business pages, always like and try to comment – what drives a posts reach is engagement via likes, shares, & comments.
These tips were shared with the community from my company, however they will work for any consultant regardless of your social selling business.
5. Did you know you can add apps to your facebook business page? Check out this helpful post for adding apps and graphics to your page.
I have a lot of work to do on my page and I’m excited to see our Facebook business page engagement grow! Do you have a FB business page for your business? Comment, tweet me or tag me so I can check it out and support you.
I am always looking for ways to do my job easier, smarter and more stylish. Because our business relies on relationships, it is super critical to stay organized and on top of your customer service and outreach. If you have a team or want to grow a large team, you need tools to help you coach and motivate your team. By the time you organize all the things you need to do to book parties, hostess, coach, do customer service, keep track of expenses, market and sell your product it can become overwhelming. I love having an iphone, it allows me to run my business at my fingertips and be instantly connected to my customers and team. Because I am so passionate about helping you rock your social selling business, I have compiled a list of my favorite resources to help you run your business like a boss and these are just the tip of the iceberg. Continue Reading